Developed for service-driven and client-focused roles, English for Customer Relations Management (CRM) builds effective communication skills essential for managing customer interactions and long-term relationships. The course focuses on professional vocabulary, customer engagement, complaint handling, follow-ups, feedback management, and service communication across multiple channels.

Learners improve fluency, empathy, and professionalism to confidently interact with customers, resolve issues, build trust, and support brand reputation in corporate offices, service industries, call centers, and international customer-facing environments.